๐ Easy Returns & Exchange Policy
At ๐ฝ๐๐๐๐๐๐๐โข, we really want every customer to feel confident when shopping with us. ๐
Product quality, comfortable use, and a smooth after-sales experience are always important to our team.
If your order does not meet your expectations, no worries โ eligible items may be returned or exchanged within 180 days after purchase, as long as the product is unused, undamaged, clean, and kept with its original tags or packaging where applicable.
Once your return package arrives and passes inspection, we will process your refund to the original payment method within 7 business days. You may also choose an exchange or store credit if that works better for you. โจ
๐ Return Eligibility
To make sure your return can be accepted, please check the following before sending the item back:
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The item has not been used
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The product is in original condition
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Tags, accessories, manuals, or included parts are still present
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The item is packed safely for return shipping
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The return request is submitted within 180 days
Please note: items that show signs of use, damage, missing parts, or customer-caused wear may not be approved for refund or exchange.
๐ท Sale & Promotional Items
Some sale items, clearance items, limited-time promotional products, or final-sale offers may not be refundable.
For discounted products, we may offer exchange or store credit depending on the promotion rules shown at the time of purchase. So yeah, please check the offer details before placing your order. ๐๏ธ
๐จ Step 1: Start Your Return Request
To begin a return or exchange, please contact our support team first.
Send an email to:
Please include the following details so we can help faster:
๐ฆ Order number
๐ค Full name used on the order
๐ง Email address used at checkout
๐ Product name
๐ Return or exchange reason
๐ท Photos if the item arrived damaged or incorrect
Our team will review your request and provide the next steps.
๐ฆ Step 2: Pack Your Item Securely
After your return request is approved, please pack the item carefully.
We recommend including:
๐งพ Original order invoice or order confirmation
๐ฆ Product in its original packaging if available
๐ก Protective packaging to avoid damage during shipping
If the original packaging is no longer available, thatโs okay โ please use clean, standard shipping-safe packaging that protects the item well during transit.
๐ Step 3: Ship the Return Package
Please attach the return shipping label clearly on the outside of the parcel.
Before sending it out, make sure to:
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Cover or remove old shipping labels
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Use the approved return shipping information
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Keep your tracking number until the return is completed
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Drop off the package with the designated shipping carrier
Return shipping costs and responsibility may vary depending on the reason for return and the applicable store policy.
๐ณ Refund, Exchange or Store Credit
Once we receive your returned item, our team will inspect it carefully. After approval, we will send you a confirmation email.
Eligible regular-priced items may qualify for:
๐ณ Refund to the original payment method
๐ Product exchange
๐ Store credit for future purchases
Refunds are usually completed within 7 business days after the returned item is received and approved. Please remember that your bank or payment provider may need extra time to post the refund to your account.
โ ๏ธ Important Notes
Please do not send products back without contacting us first. Returns sent without approval may be delayed or refused.
We are not responsible for returned packages that are lost, misdelivered, or damaged due to incorrect shipping information or improper packaging. So please, keep your tracking receipt until everything is settled. ๐ฎ
๐ Return / Mailing Address
Hebei Qifan Sports Industry Co., Ltd.
No. 005 Pucheng Road, Economic Development Zone,
Yanshan County, Cangzhou City, Hebei Province
๐ฌ Need Help?
Have a return question, exchange request, or after-sales issue? Weโre here to help. ๐ค
Brand: ๐ฝ๐๐๐๐๐๐๐โข
Phone / Text: 0317-6320022
Email: service@asszul.com
Thank you for shopping with ๐ฝ๐๐๐๐๐๐๐โข โ we truly appreciate your trust and support. ๐